Last Updated: July 6, 2026
Lumenara Health (collectively, “Lumenara Health”, “Company”, “us”, “our”, or “we”) are committed to protecting the privacy of our customers and individuals with whom we interact. We created this privacy policy to inform you of our practices regarding the collection, use, and disclosure of your information when you visit our website. This policy also covers information we collect about you when you contact us by phone or email. This policy describes our practices for collecting, using, maintaining, protecting, and disclosing that information.
Please note that the health information that we collect through our services, or that we receive in our capacity as health care provider, may be subject to the federal Health Insurance Portability and Accountability Act (“HIPAA”). If applicable to you, please see our Notice of Privacy Practices or your provider’s Notice of Privacy Practices for more information about how your protected health information is used and disclosed.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. This policy may change from time to time (see “Changes to Our Privacy Policy”).
INFORMATION COLLECTION
We collect several types of information from and about you, including:
Information provided by you, such as contact and demographic information; payment information; email address, phone number; your signature or your electronic signature; information you provide when you communicate with us, such as by text messaging or by completing a survey administered by us or a service provider acting on our behalf; if you contact us, we may keep a record of that correspondence and any contact information provided; and medical or health information that you provide to us in the course of receiving our services.
Information collected automatically as you use our website, such as usage details, IP address, internet browser, operating system, session ID information, and which links you click when using our website.
Information provided by third parties, such as health care providers, suppliers, distributors, and insurance providers, which may include health information, such as treatment information; dates and times you visit the doctor, the hospital, or other health care facilities; government or commercial health plan identification numbers; and other relevant health care information.
INFORMATION USE
We may use information that we collect about you or that you provide to us:
DISCLOSURE OF YOUR INFORMATION
We may disclose information that we collect about you or that you provide us directly as described in this privacy policy:
Cookies AND OTHER TRACKING TECHNOLOGIES
The website may use first-party and third-party “cookies,” as well as other tracking technologies, to enhance the experience of the website and for advertising and analytics purposes. These technologies are used for record-keeping purposes, to ensure the website operates properly, to track how website visitors interact with the website, and provide interest-based advertising for website visitors. Cookies are small files that a website places on a website visitor’s hard drive through their web browser. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you choose to refuse cookies, please note that some parts of the website may not function properly as a result.
SECURITY
We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
USING THE ONLINE SERVICES OUTSIDE OF THE UNITED STATES
If you are accessing the website outside of the United States, please be aware that your personal information and other information will be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States might not be as comprehensive as those in your country. By using the website, you understand that your personal information and other information may be transferred to our facilities in the United States and those third parties with whom we share it as described in this policy.
THIRD PARTY LINKS
The website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave the website and to read the privacy statements of any other site that collects personally identifiable information.
CHILDREN UNDER THE AGE OF 13
The website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the website. We do not knowingly collect personal information from children under 13. If you believe we might have any information from or about a child under 13, please contact us in one of the ways provided in the Contact Information section, below.
DO NOT TRACK
We do not respond to web browser “do not track” signals or other mechanisms. Other parties may collect personally identifiable information about your activities over time and across different websites when a consumer uses the Website.
CHANGES TO OUR PRIVACY POLICY
It is our policy to post any changes we make to our privacy policy on this page. We encourage you to check back periodically to see if the policy has been updated, which you can see by reviewing the “Last Updated” date at the top of the webpage.
CONTACTING US
If there are any questions regarding this privacy policy you may contact us via:
Email: info@everflowinghealth.com
Telephone: 214-828-7000
Lumenara Health (collectively, “Lumenara Health”, “Company”, “us”, “our”, or “we”) are committed to protecting the privacy of our customers and individuals with whom we interact. We created this privacy policy to inform you of our practices regarding the collection, use, and disclosure of your information when you visit our website. This policy also covers information we collect about you when you contact us by phone or email. This policy describes our practices for collecting, using, maintaining, protecting, and disclosing that information.
Please note that the health information that we collect through our services, or that we receive in our capacity as health care provider, may be subject to the federal Health Insurance Portability and Accountability Act (“HIPAA”). If applicable to you, please see our Notice of Privacy Practices or your provider’s Notice of Privacy Practices for more information about how your protected health information is used and disclosed.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. This policy may change from time to time (see “Changes to Our Privacy Policy”).
INFORMATION COLLECTION
We collect several types of information from and about you, including:
Information provided by you, such as contact and demographic information; payment information; email address, phone number; your signature or your electronic signature; information you provide when you communicate with us, such as by text messaging or by completing a survey administered by us or a service provider acting on our behalf; if you contact us, we may keep a record of that correspondence and any contact information provided; and medical or health information that you provide to us in the course of receiving our services.
Information collected automatically as you use our website, such as usage details, IP address, internet browser, operating system, session ID information, and which links you click when using our website.
Information provided by third parties, such as health care providers, suppliers, distributors, and insurance providers, which may include health information, such as treatment information; dates and times you visit the doctor, the hospital, or other health care facilities; government or commercial health plan identification numbers; and other relevant health care information.
INFORMATION USE
We may use information that we collect about you or that you provide to us:
- in accordance with and to the extent permitted by HIPAA with respect to your health information;
- to present the website and its contents to you and to improve the website (we continually strive to improve our website offerings based on the information and feedback we receive from you);
- to perform data analytics and support our operations;
- to provide you with information or services that you request from us;
- to fulfill our obligations to you dependent upon your relationship with us;
- to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs);
- to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
- to notify you about changes to the website or any products or services we offer or provide through it;
- to allow you to participate in interactive features on the website (your information helps us to better respond to your individual needs);
- to enable communications to you regarding our services, such as email;
- to fulfill any other purpose for which you provide it and in any other way we may describe when you provide the information; and
- for any other purpose with your consent.
DISCLOSURE OF YOUR INFORMATION
We may disclose information that we collect about you or that you provide us directly as described in this privacy policy:
- in accordance with and to the extent permitted by HIPAA with respect to your health information;
- to our subsidiaries and affiliates;
- to contractors, service providers, and other third parties we use to support our business;
- to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company's assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Company about our Website users is among the assets transferred;
- to fulfill the purpose for which you provide it. For example, to process an inquiry or request regarding how Lumenara Health can work with you;
- for any other purpose disclosed by us when you provide the information;
- with your consent.
- to comply with any court order, law, or legal process, including to respond to any government, regulatory, or law enforcement request;
- to enforce or apply our Terms of Use; and
- if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Cookies AND OTHER TRACKING TECHNOLOGIES
The website may use first-party and third-party “cookies,” as well as other tracking technologies, to enhance the experience of the website and for advertising and analytics purposes. These technologies are used for record-keeping purposes, to ensure the website operates properly, to track how website visitors interact with the website, and provide interest-based advertising for website visitors. Cookies are small files that a website places on a website visitor’s hard drive through their web browser. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you choose to refuse cookies, please note that some parts of the website may not function properly as a result.
SECURITY
We have implemented reasonable measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
USING THE ONLINE SERVICES OUTSIDE OF THE UNITED STATES
If you are accessing the website outside of the United States, please be aware that your personal information and other information will be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated. The data protection and other laws of the United States might not be as comprehensive as those in your country. By using the website, you understand that your personal information and other information may be transferred to our facilities in the United States and those third parties with whom we share it as described in this policy.
THIRD PARTY LINKS
The website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave the website and to read the privacy statements of any other site that collects personally identifiable information.
CHILDREN UNDER THE AGE OF 13
The website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the website. We do not knowingly collect personal information from children under 13. If you believe we might have any information from or about a child under 13, please contact us in one of the ways provided in the Contact Information section, below.
DO NOT TRACK
We do not respond to web browser “do not track” signals or other mechanisms. Other parties may collect personally identifiable information about your activities over time and across different websites when a consumer uses the Website.
CHANGES TO OUR PRIVACY POLICY
It is our policy to post any changes we make to our privacy policy on this page. We encourage you to check back periodically to see if the policy has been updated, which you can see by reviewing the “Last Updated” date at the top of the webpage.
CONTACTING US
If there are any questions regarding this privacy policy you may contact us via:
Email: info@everflowinghealth.com
Telephone: 214-828-7000